Privacy Policy
Last Updated: February 7, 2026
Effective Date: February 7, 2026
Both Pearldahlia, LLC and Compassionate Caregiving At Your Door, LLC (“CCAYD,” “Pearldhalia” “we,” “us,” or “our”) are committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, https://compassionatthedoor.com (the “Website”) and use our services (collectively, the “Services”).
By accessing or using our Website or Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not access or use the Website or Services.
1. Information We Collect
We may collect and process the following types of information:
Personal Information
• Full name
• Email address
• Phone number
• Mailing address
• Date of birth
• Gender
• Payment and billing information
Health Information (Protected Health Information – PHI)
We may collect health and medical information that you voluntarily provide, including information necessary for scheduling, care coordination, treatment planning, and healthcare services.
Protected Health Information (PHI) is handled in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
2. How We Use Your Information
We use your information for purposes including:
• Providing, coordinating, and managing healthcare services
• Scheduling appointments and follow-up care
• Processing payments and billing
• Administrative and operational purposes
• Communicating with you regarding care, services, or inquiries
• Marketing and promotional communications (where permitted by law and with appropriate consent)
• Improving our Website and Services
• Complying with legal, regulatory, and professional obligations
We will not use your PHI for purposes other than treatment, payment, or healthcare operations unless permitted or required by law, or unless you provide written authorization.
3. HIPAA Compliance & Use of Protected Health Information
Pearldahlia and CCAYD is committed to maintaining the privacy and security of your Protected Health Information in compliance with HIPAA and applicable state privacy laws.
We may use and disclose PHI as permitted by HIPAA for:
• Treatment: Providing, coordinating, or managing your healthcare
• Payment: Billing, claims management, and payment processing
• Healthcare Operations: Quality assessment, care coordination, administrative activities, and compliance
We implement administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and security of PHI.
4. How We Share Your Information
We do not sell your personal or health information.
We may share information in limited circumstances, including:
• Healthcare Operations & Service Providers: With trusted third parties (such as scheduling platforms, payment processors, or analytics providers) who assist in operating our services and are required to protect your information.
• Legal Requirements: To comply with applicable laws, court orders, subpoenas, or legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of Rights: To enforce our policies or respond to claims involving misuse of the Website or Services.
Any third parties with access to PHI are required to maintain appropriate safeguards consistent with HIPAA.
5. Retention of Your Information
We retain personal and health information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory requirements.
Personal information may generally be retained for 90 days to 2 years after accounts become inactive, unless longer retention is required by law. Certain medical records may be retained for longer periods as required by healthcare regulations.
De-identified or aggregated data may be retained indefinitely.
6. Your Rights Under HIPAA and Applicable Law
Depending on applicable law, you may have the right to:
• Access and obtain a copy of your personal data and PHI
• Request corrections to inaccurate or incomplete information
• Request restrictions on certain uses or disclosures of PHI
• Request confidential communications
• Receive an accounting of certain disclosures of your PHI
• Withdraw consent or authorization where applicable
• File a complaint with the U.S. Department of Health and Human Services (HHS) or other regulatory authority
To exercise these rights, please contact us at caregivingatyourdoor@gmail.com. We will respond in accordance with applicable law.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience and analyze Website usage. Cookies are not used to collect PHI. For more information, please review our Cookie Policy.
8. Security of Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure. While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute security.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of the Website or Services constitutes acceptance of the updated policy.
10. Contact Us / HIPAA & Privacy Inquiries
If you have questions about this Privacy Policy or your privacy rights, please contact:
Compassionate Caregiving At Your Door, LLC
1 Research Ct, Suite 450
Rockville, MD 20850